At Osasbazaar, our aim is to provide 100% satisfaction to our customers. If for any reason you wish to cancel the order, we are here to help. For any cancellation requests, please email us at: osasbazaar@gmail.com or call/whatsapp us at: +91-93219-77570. There can be four types of cancellation, namely:
- Order Level Cancellation
- Product Level Cancellation
- Shipment Level Cancellation
- Combo Cancellation
Post successful cancellation, refunds would be provided as per applicability. For detailed information, please refer to the REFUNDS section under this policy.
1. ORDER LEVEL CANCELLATION
You can cancel your order, before the product(s) inside the order has been shipped. Applicable refund against the cancelled order will be transferred to your respective bank / card / wallet (further Refund related details are provided below).
In case, even a single product of the order has been shipped, you will not be able to cancel the order (in such cases, user would have to cancel an individual product or complete shipment).
2. PRODUCT LEVEL CANCELLATION
You can cancel the product, before the product(s) inside the order has been shipped. Applicable refund against the cancelled product will be transferred to your respective bank / card / wallet (further Refund related details are provided below).
In case, the product has been shipped, you will not be able to cancel individual product (complete shipment would get cancelled in this case).
As a part of cart offer or any other discount offer, if a user has purchased one product along with another product, and during cancellation of same, all the products purchased through same cart offer would get cancelled. For product(s) purchased through specific cart offer or any other discount offer inside the order, if any one of the product gets delivered to the user, then cancellation will not be applicable for all the other products tagged under same cart offer.
3. SHIPMENT LEVEL CANCELLATION
You can cancel the shipment, after the product(s) inside the order has been shipped. Applicable refund against the cancelled shipment will be transferred to your respective bank / card / wallet (further Refund related details are provided below).
In case, the product has been shipped, you will not be able to cancel individual product, as complete shipment / package would get cancelled.
In case, user tries to cancel a product which has already been shipped, all the products which are part of same shipment / package will get cancelled.
Cancellation will not be applicable for all the respective products which are part of shipment / package, if the shipment / package is out for delivery.
If the product(s) are shipped through India Post delivery service, cancellation will not be applicable for all the respective product(s) which are part of the shipment / package.
4. COMBO CANCELLATION
You can cancel the combo, and applicable refund against the cancelled combo will be transferred to your respective bank / card / wallet (further Refund related details are provided below).
Cancellation at combo level will result in the cancellation of the entire combo. Partial cancellation at product level (inside combo) is not applicable and will not be allowed.
For product(s) which are part of specific combo inside the order, if any one of the product gets delivered to the user, then cancellation will not be applicable for rest of the product(s) which are part of that combo.
In case, single or multiple product(s) which are part of specific combo, get shipped through India Post delivery service, then cancellation at complete combo level would not be applicable.
There may arise certain scenarios wherein it might not be possible for us to accept and complete an order / product(s) inside an order and we may have to cancel same. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Therefore, for product(s) which are part of a specific combo inside the order, if any one of the product is cancelled due to above mentioned situations, the user will not be able to initiate cancellation request for the rest of the product(s) which are part of that combo (applicable refund against the cancelled combo product(s) will be credited to your respective bank / card / wallet (further Refund related details are provided below)).
Refunds
- Applicable refund against the Order / Product / Shipment / Combo amount will be provided in your respective bank account or mode of payment, with the exception of any offer amount. Please refer the Refund policy for details.
- Upon successful cancellation of order, applied Coupon Code will be auto released for re-use, provided it is valid and satisfies the code related Terms & Conditions.
- In cases, where the user is initiating a cancellation request, reverse shipping charges might be deducted / recovered from the User’s order amount (As a one time deduction).
